Welcome to epicpulls.com, operated by Moneta Communications Ltd. These terms are designed to ensure a smooth, enjoyable shopping experience. If you have any questions regarding these terms, please contact us at [email protected].
Company Information:
- Moneta Communications Ltd
1 Mark Square, London, EC2A 4EG
Company number: 05208625
Email: [email protected]
Returns Policy
We offer a 30-day return window for all physical (non-digital) products. Digital products are non-returnable.
Amending Orders
You may amend or cancel orders before dispatch by contacting us immediately. If your order is amended, charges/refunds will reflect changes made. If cancelled before dispatch, you’ll receive a full refund.
Cancelling Orders
You may cancel your order within 30 days from the date of order placement. If items are already dispatched, you’ll be responsible for return postage costs and ensuring products are returned in their original, unopened condition. Returns not meeting these conditions may result in up to a 50% deduction in refunds.
Return Postage
If the product arrives damaged or faulty, epicpulls.com will cover return postage via a prepaid label. For returns due to a change of mind, customers must pay return postage.
Damaged or Faulty Goods
Report damaged or faulty items within 30 days of receipt. Claims beyond this period may incur surcharges or refusal.
Booster Pack Specific Notice: If a card inside a booster pack is damaged, we can only replace the entire booster pack.
Lost Orders
In cases of lost shipments, we reserve the right to resend rather than issue refunds. Replacements will typically be sent via tracked delivery.
We cannot be held liable for consequential losses arising from delayed or lost deliveries.
Orders Returned (Incorrect/Incomplete Addresses)
Customers are responsible for providing accurate addresses. Re-dispatching returned items due to incomplete/incorrect details will incur additional postage charges.
Order Errors & Shortages
If you encounter errors or shortages, please notify us within 3 days of delivery. After this period, you must provide irrefutable evidence (e.g., courier records) to validate shortages or errors.
Service Emails & Data Collection
We use Klaviyo and Google Analytics for marketing and performance analysis purposes. By shopping at epicpulls.com, you consent to receive transactional and marketing communications, cart abandonment notifications, and promotional content. You may unsubscribe from marketing emails at any time.
Our analytics tools collect anonymous data to enhance your shopping experience. Review our Privacy Policy for detailed information.
Restriction of Goods
Epic Pulls reserves the right to limit quantities ordered by an individual, household, or per order. Any restrictions will be communicated promptly.
Intellectual Property
All Pokémon content and imagery displayed on epicpulls.com is used appropriately and under relevant permissions. Pokémon trademarks and intellectual property rights remain the property of their respective owners.
Age Restrictions
Customers must be at least 18 years old or have explicit parental consent to purchase from our website.
Offer and Acceptance
Listing items on epicpulls.com constitutes an invitation to treat. When you place an order, it represents an offer to purchase from us. Acceptance occurs when we dispatch your order.
Epicpulls reserves the right to refuse or cancel any order at its discretion.
Pricing & Product Information Accuracy
While we strive for accuracy, errors in pricing or descriptions may occur. If we identify such errors, we reserve the right to cancel or refuse affected orders and will notify customers promptly.
Liability
We will always replace lost items. However, we cannot be held liable for consequential losses arising from delays or failed deliveries.
By purchasing through epicpulls.com, you agree to abide by these terms and conditions.